Website Privacy Statement

We are Gentle Folk Community Care, a company registered in England with registered company number 8053050 whose registered office is at Gentle Folk Community Care, Unit 7, The Appleyard, Kenninghall Road, Banham, Norfolk, NR16 2HE.

Please contact us using the details below if you have any questions on this statement or the way that we use your information. All references to “us” or “we” throughout this statement are to Gentle Folk Community Care.

Gentle Folk Community Care is owned and operated by Fiona Gallimore. 


What information we hold about you – Service Users
We collect personal information whenever you provide it to us.  Where you are a service user or a prospective service user of Gentle Folk Community Care the personal information, we collect may include the following:       
  • name, address, date of birth and contact details
  • your medical history including current and historic illness, treatment and medication
  • any dietary needs you may have
  • any allergies we need to be aware of
  • name and contact details of authorised persons which you consent for us to contact regarding your care
  • financial information
What information we hold about you - Others
Where you have expressed an interest in receiving news or other information about Gentle Folk Community Care and the services provided by us we will collect the personal information that you provide to us which may include:
  •  name
  • contact details including email address
  • details of your enquiry or areas of interest
  • any other information that you choose to provide to us
We may also collect anonymised information about your use of our website.

How we use your data

Will depend on the purpose for which you have provided your data:

  •  If you make an enquiry we will use your data for the purposes of responding to your enquiry. We will then use your data to contact you to respond to your enquiry.
  • If you register with us to receive news and information about our business we will use your information to add to our mailing lists and keep in touch with you.
  • If you become a service user we may also use your data to provide our care services to you and also for the purpose of audits to monitor and ensure compliance with our strict information handling policies, for training purposes and to develop and improve our business.  
We may disclose your personal data to: our agents and service providers;
  • any relatives, advocates or representatives authorised by you;
  • our professional regulators to comply with our audit requirements;
  • a third party who acquires our business; and
  • law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law.  

We will use technical and organisational measures to safeguard your personal data, for example:  

  •  we store your personal data on secure servers
  • your personal data is anonymised or encrypted in transit
access to your personal data is limited to authenticated and approved staff   While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. We will never send your personal data over the internet other than in an encrypted format.  

We have a legitimate interest in collecting and using your personal data.  Where you are not a service user of Gentle Folk Community Care our legitimate interests are that we use your personal information in order to respond to any enquiries made by you and to provide you with the information that you have requested.  Where you are a service user of Gentle Folk Community Care we use your personal information to monitor, audit, support and assist you.

In some circumstances we will seek your specific consent for certain identified uses of your personal information, such as where we add your name and contact details to our email marketing databases. We will make it clear when we are seeking your consent for any particular use of your information. Where you do provide any such consent you can withdraw this at any time by letting us know using the contact details below or simply using the unsubscribe options in our emails.


Your Rights 
You have rights under data protection laws, in certain circumstances, including to:

  • request access to personal information that we may process about you
  • require us to correct any inaccuracies in your information free of charge
  • to require us to erase personal data that we may process about you where this is no longer required to be processed by us
  • to object to or restrict our processing of some of your personal information in certain circumstances
If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you.  If we need further information we will let you know.   If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.


Retention of data
We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is our legal basis on which we process such data.

Due to the nature of our business we collect a wide range of personal data for a broad range of reasons. As a result, our retention policy differs significantly based on the purposes for which the data was collected and the nature of the data but by way of general guidance we will usually retain your data:

  • For a period of 3 months following your last interaction with us where you have made an enquiry
  • Until such time as you unsubscribe from any mailing lists that you subscribe to
  • For a period of up to 7 years from the date you cease to be a service user of Gentle Folk Community Care

Changes to this policy  
We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website. 

 
Contact Us  
To contact us please use the following details:  

The Data Protection Officer,
Gentle Folk Community Care, Unit 7,
The Appleyard, Kenninghall Road,
Banham, Norfolk, NR16 2HE
Gentle Folk Community Care, LTD.  Since 2012 ©  All Rights Reserved.

Directors: Mrs Fiona Gallimore / Mr Joseph Gallimore. 

Registered Office, Unit 7, The Appleyard, Kenninghall Road, Banham, Norfolk, NR16 2HE.

Company number 8053050