We aim to provide you with excellent quality services. We can only be sure we are succeeding if you let us know. Whether you are expressing your concerns, complimenting us or giving us suggestions, we will always be pleased to hear from you.

We would like you to:

• complain if you feel you received a poor service from us
• pass on a compliment when we get things right
• give us your suggestions for improving our services

If you are pleased with our service or if you think our Social Care Workers have gone that little bit further, please let the office know as we will want to pass the compliments onto the Social Care Workers as we value the work that they do.

For ease, should you wish to make  a complaint, compliment us or give us suggestions, feel free to use our feedback form (at the top of this page). 

All feedback will be taken seriously and acted upon with fairness and impartiality. Complaints can be made verbally or in writing. Complaints can be made by 3^rd parties acting on behalf of the Service User. Service Users will not be discriminated against for making a complaint, nor will there be any negative affect on care. The Registered Manager will be happy to provide information on local advocacy groups and other support networks.

Please Make your Complaint to the Registered Manager Judith Porter at:
 
Gentle Folk Community Care Limited
Unit 7, The Appleyard
Kenninghall Road
Banham
Norfolk, NR16 2HE  
 
Tel: (01953) 887187
 
Escalated complaints will be managed by Mrs Fiona Gallimore, C/O Gentle Folk Community Care Ltd at the above address.
 
All complaints will receive a response within 5 working days, all complaints investigated within 14 days and all complaints responded to in writing within 28 days. If the Service User is not satisfied with the findings or outcome, they may wish to complain to:-
 
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Tel: 0845 602 1983 or 0247682 1960    Fax: 024 7682 0001
advice@lgo.org.uk
 
Social Services Funded/partially funded clients may wish to complain to:-
 
Norfolk Care Connect
PO Box 3210
Norwich 
NR7 7AB
Tel: 0344 8008020  Fax 01603 762 445